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Why A Hotel's First Impression Is So Important

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Last weekend we visited a hotel that we have never been to before. I am always wary visiting new hotels as you never know what they are gong to be like. Obviously like most people, I visit trip advisor to check out other peoples views but for me first impressions are so important. The outside of the hotel and the reception are usually the first thing you see and it sets the tone for the rest of the hotel.
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